Frequently Asked Questions

Q: What do I need to rent a jump from
A: Mainly, space and electricity. Without enough space, the jump can’t properly inflate. Without electricity, the jump won’t inflate. Fortunately, if there isn’t an outlet available, we can provide generators for a nominal additional cost. Space, however, would be another issue.

Q: How big are the jumps?
A: Our standard bounce house starts at 14’x15’. However, for waterslides, obstacle courses, and more, the size can be considerably larger. Along with the size of the actual jump, the amount of space needed is shown on each page description so you can figure out exactly if you have enough room for the particular jump you’re interested in.

Q:What about the big jumps? Any special requirements?
A: We’ll list any special requirements in the description of the products, but since the jumps can weigh up to 650 pounds, we’ll need a clear path with ample room (at least 4’) to the set up area.

Q: Do we need electricity the entire time?
A: Yes. Without it, the blower won’t be able to work, which means air won’t stay in the rental for the entire time, which, unfortunately, let’s the air out of the party a bit (sorry, couldn’t help it…). To ensure this doesn’t happen, we just need an outlet within 50 feet of the unit or a generator. We also bring our own cords to every rental to ensure they don’t pop your circuit breaker.

Q: So, for areas like parks, we would need a generator?
A: Some parks provide electricity, but the vast majority do not. And, while parks are some of our favorite places to set up a rental, we wouldn’t be able to do this without a generator. You can rent yours through us at a reasonable cost or provide your own. If you are providing your own, just check with us first to make sure it’s strong enough for your rental. Also, many parks and other public locations are first come, first serve, so get your spot early in the day.

Q: Is there anywhere we can’t set up a jump?
A: Not really! The only place we can’t set up is on any type of rocks. The friction can wear through the vinyl jumps and either damage the jump or cause a potential safety issue. But grass (our favorite and best for the kids), dirt, asphalt, and/or concrete are A-OK!

Q: Do you set the inflatable up?
A: Yep! While we do have some customers who would like to pick up and drop off their rentals, the set up, tear down, and delivery of each jump is included in the price of every rental.

Q: Do the set up and tear down times count against the rental time?
A: Nope! We arrive early so you can play and enjoy your jump for the entire rental period.

Q: Great! So, what time should I expect you to come by for the set up?
A: We generally arrive 1-3 hours before the rental time begins, but, on busier days, we may need to set up as early as 4 hours in advance. Should this happen, we will call the Friday before to confirm that someone will be at the party during that time.

Q: What areas do you rent to?
A: Our current areas are Los Angeles, Riverside, Orange County, San Diego and the Greater Austin, TX area.

Q: Do you deliver to other cities?
A: Yes, we can deliver to other cities, but due to rising gas prices and the possible need for an extra truck or additional labor, there could be an additional cost. Please call our office for an exact quote.

Q: Are there any other fees I should be aware of?
A: Our quotes are comprehensive with the exception of sales tax. So, you can be sure that the cost your quoted will be the cost you pay.

Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: Not with us. We clean and disinfect each item after every rental to guarantee that they are clean by the time we deliver them. And, we also guarantee that each jump isn’t worn and tattered from overuse.

Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?
A: While we hope that never needs to happen because that’s either one less celebration or one less way for you to be able to party, we also understand that the unexpected sometimes happens. Please check our policies page for more information about cancellations.

Q: Do you require a deposit?
A: Yes. All orders require a $50 Credit Card deposit. This amount is fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 1 year.

Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you’ve ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. If a jump is damaged due to normal wear and tear, we wouldn’t consider you to be responsible. In particular, certain seams can develop tears in high traffic areas over a period of time. If this does happen, please let us know so we can take care of the situation as soon as possible.

If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. To help decrease the possibility of this happening, we provide instructions and safety rules for you to sign and initial so that you can understand all possible risks and be the trained operator.
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